WhatsApp Government Services in Dubai: Streamlining Access for Residents

WhatsApp and Governance: Dubai’s Revolutionary Approach

In Dubai, residents no longer need to download multiple apps or create new accounts to access government services. Instead, they can conveniently utilize WhatsApp Government Services in Dubai, one of the world’s most popular messaging platforms.

This shift allows citizens to effortlessly communicate with both federal and local government departments. By simply initiating a chat with a ‘Hello’, users can accomplish various tasks, from paying for parking and reporting crimes to scheduling medical appointments. This adoption of WhatsApp by UAE authorities underscores the nation’s commitment to enhancing digital accessibility and streamlining public services for its residents.

If you’re in the UAE, you can now use WhatsApp for many government services. Using WhatsApp for these services makes it easy and convenient for people in the UAE to access important government services. You don’t need to download new apps. Here are some things you can do:

10 WhatsApp Government Services in Dubai

1. Book a Driving Test via WhatsApp

WhatsApp Number: +971 58 8009090
You can now book or change a driving test using WhatsApp. Here’s how:

  • Save the number +971 58 8009090 in WhatsApp.
  • Start a chat with the ‘Mahboub’ chatbot.
  • Tell the chatbot you want to book a driving test.
  • The chatbot will tell you the cost.
  • Decide if you want to go ahead.
  • If yes, you’ll get a link to pay online with a credit or debit card.

2. Pay for Dubai Parking with WhatsApp!

WhatsApp Number: +971 58 8009090.

You can use WhatsApp to handle your parking payments. This method not only simplifies the process but also helps you avoid extra fees from mParking.

How to Pay in Three Steps:

  1. Save the number: +971 58 8009090 to your contacts.
  2. Send a message in this format: [Plate Number] [Zone Number] [Duration]. For instance, if your plate number is A00000 and you want to park for 2 hours in zone 000A, send: A00000 000A 2.
  3. There are two payment options:
    • The amount can be deducted from your mobile balance or added to your monthly bill.
    • Alternatively, use RTA’Opens in a new tab.s ‘e-Wallet’ for a card payment.

After completing the payment, you’ll get a confirmation SMS for your parking ticket.

3. Stay Informed on UAE’s Labour Law with WhatsApp!

WhatsApp Number: 6005 90000

Use this WhatsApp number to get updates on the UAE’s Labour Law. Whether you’re a company, an employee, or a domestic worker, you can access MOHRE’s services here.

You can:

  • Ask questions about the Labour Law.
  • Check on an application status.
  • View the Labour Law and its rules.
  • Find out about rules for domestic helpers and other workplace regulations in the UAE.

For complaints or questions about workers’ rights, call 800 84. This service is open 24/7 and offers help in both Arabic and English.

4. Get a Birth Certificate for Your Newborn via WhatsApp!

WhatsApp Number: +971 42301221

New parents in the UAE, here’s some good news! Instead of going through the hassle of visiting offices, you can now apply for your baby’s birth certificate right from your phone using WhatsApp.

Here’s what you need to know:

  • The baby should have been born in a public hospital managed by MOHAP.
  • You’ll need the baby’s ‘Qaid’ number, which you get when you register the birth at the hospital.
  • Required documents for registration include a verified marriage certificate, passports, Emirates ID copies of both parents, and your contact details like email and phone number.

The process is quick, usually done in a few minutes, and you’ll get the certificate in two days. The cost is Dh65.

5. Report a crime through the Al Ameen service

WhatsApp Number: 04 6019999

Stay connected with Dubai Electricity and Water Authority (DEWA) anytime, anywhere! With the DEWA WhatsApp service, customers can easily:

  • Reach out for assistance regarding their electricity and water services.
  • Get help from the AI-powered Chatbot that lists all DEWA services.
  • View your DEWA bills directly on WhatsApp.
  • Check your electricity and water consumption using your account number, which you can find on your utility bill.

6. Report abuse or violence against women and children in Dubai

WhatsApp Number: +971800111

If you or someone you know is facing abuse or violence in Dubai, help is just a message away. The Dubai Foundation for Women and Children (DFWAC) offers support through WhatsApp at +971800111. Here’s what you can expect:

  • Reach out for assistance and advice.
  • Request support in areas like psychiatric, social, or legal matters.
  • The WhatsApp service, started in December 2022, aims to provide quicker responses.
  • For immediate help, DFWAC also offers a 24/7 helpline at 800111.

7. Schedule Your Medical Visit in Abu Dhabi via WhatsApp!

WhatsApp Number: 971 24102200

For those in Abu Dhabi looking to set up a medical appointment with Abu Dhabi Health Services Company (Seha), it’s now simpler than ever. Here’s what you can do:

  • Book both new and follow-up appointments.
  • Easily cancel or view your existing appointments.
  • Just send a message to the provided WhatsApp number.
  • To ensure security, an authentication check will be done using your Emirates ID and registered phone number.

8. Report rumours and false news online and get it verified

WhatsApp Number: 800 900

Spotted a rumour or suspicious news about food safety or products on social media in Dubai? Don’t spread it further; instead, verify it with Dubai Municipality right on WhatsApp:

  • Save the Dubai Municipality’s number and initiate a chat with their virtual assistant named ‘Fares’.
  • Navigate through the menu and choose option ‘6’ for ‘DM Rumours’.
  • Opt for ‘Register Rumour’ and share the misleading information. The Dubai Municipality team will investigate and respond.

Moreover, you can also use WhatsApp for other services like checking fees, Dubai Park tickets, or reporting incidents.

9. Connect with 40+ Dubai Government Departments via WhatsApp!

WhatsApp Number: 600500055

Dubai has streamlined communication with its government departments! Now, residents can swiftly reach out to over 40 entities through the unified ’04’ platform on WhatsApp. Here’s how it works:

  • Add the number to your contacts and send a simple ‘Hello’.
  • Choose your preferred language: English or Arabic.
  • You’ll be guided to either start a new case, track an ongoing one, or inquire about other concerns. This innovative platform, launched by Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, offers a hassle-free way for citizens to voice suggestions, feedback, or complaints anytime.

10. Reach Out for Emergency Help or Technical Aid in Abu Dhabi via WhatsApp!

WhatsApp Number: 026788888

In Abu Dhabi, you now have an added channel to swiftly address emergencies or technical issues. Introduced in 2021 by the Department of Municipalities and Transport (DMT), this service lets residents:

  • Report emergencies like damaged roads, environmental concerns, or waste mismanagement.
  • Easily share photos for documentation or send location details via Google Maps links.
  • Seek technical help for any urgent matters related to public infrastructure or safety.

This WhatsApp service is a testament to Abu Dhabi’s commitment to ensuring the well-being and convenience of its residents.

Dubai using WhatsApp for government tasks makes things easier for its residents. This smart move shows how technology can improve daily services. It sets a good example for other places to use digital tools for better citizen experiences.


Human Resource professional and writer.

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