How to Apply for a Vehicle Damage Certificate in UAE for Easy Rain-Damaged Car Insurance Claims

A Guide to Obtaining a Vehicle Damage Certificate in UAE for Hassle-Free Insurance Claims

If your vehicle got damaged by the recent rains in UAE, here’s how you can get a vehicle damage certificate for your insurance claim.

This aids individuals impacted by inclement weather, simplifying and expediting processes for their benefit.

Applying for Vehicle Damage Certificate in Dubai

Here’s a step-by-step guide on how to apply for the ‘To Whom It May Concern’ (TWIMC) certificate online:

  1. Visit the official Dubai Police website at in a new tab.
  2. Click on ‘Certificate Services’ on the homepage, then select the ‘TWIMC Certificate’ option.
  3. Click on the ‘Access Service’ button to start filling out the form. Here’s what you’ll need to provide:
    • Your Emirates ID number.
    • Choose ‘Natural Disasters’ as the certification type from the drop-down menu.
    • Select ‘Rain’ as the disaster type.
    • Locate the area where the damage occurred on the map.
    • Enter the date when the damage happened.
    • Provide your car’s plate number, plate source, category, and code.
    • Enter your email address.
    • Specify ‘motor insurance’ as the purpose.
    • Describe the damage briefly in a few words.
  4. Upload pictures showing the vehicle damage. The file format should be PDF, gif, jpg, jpeg, or png.
  5. After completing the application, pay the service fee for the certificate and submit the request.
  6. You’ll receive a transaction number via SMS and email, which you can use to track the status of your certificate.

Cost and Approval Time for the TWIMC certificate:


  • Dh75 for the certificate
  • Dh20 for knowledge and innovation fees Total: Dh95

Approval Time:

Dubai Police states that it will take two business days to issue the certificate. Once approved, you’ll receive the certificate and receipt via your registered email address.

Applying for Vehicle Damage Certificate in Abu Dhabi

In Abu Dhabi, you can apply for an ‘unknown accident report’ through ‘Saaed’, a national traffic safety services organization. Here are the steps:

  1. Go to the official website in a new tab. and click on ‘e-services’.
  2. Select ‘Report an Unknown Accident’.
  3. Fill out the online form with your details, including your name, mobile number, and the accident location.
  4. Describe the accident and the damage to your vehicle due to the extreme weather conditions.
  5. Upload copies of your driving license, Emirates ID, vehicle registration card, and pictures of the damage.
  6. Agree to the terms and pay the service fee online.

Once you’ve submitted the application, you’ll receive a request number to track its status. Once approved, you’ll get the accident report.

Applying for Vehicle Damage Certificate in Sharjah

In Sharjah, the Police is offering free vehicle damage certificates for residents affected by the rains. You can request it through the ‘Sharjah Police Smart Mobile’ app or their website.

The Police is working around the clock to provide aid and ensure stability for affected families. Safety and security are their top priorities, and they’re collaborating with partners to manage the crisis effectively.

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