Easy Rain-Damaged Car Insurance Claims: Dubai Police TWIMC Certificate Guide

Simplified Rain Damaged Car Insurance Claims: Dubai Police’s Online Certification Process

If your car got damaged because of the recent heavy rains in Dubai, getting the paperwork for your insurance claim is now super easy. Dubai Police has made it possible to get the ‘To Whom It May Concern’ certificate” online, so you don’t have to go to the police station.

This aids individuals impacted by inclement weather, simplifying and expediting processes for their benefit.

Here’s a step-by-step guide on how to apply for the ‘To Whom It May Concern’ (TWIMC) certificate online:

  1. Visit the official Dubai Police website at dubaipolice.gov.ae.Opens in a new tab.
  2. Click on ‘Certificate Services’ on the homepage, then select the ‘TWIMC Certificate’ option.
  3. Click on the ‘Access Service’ button to start filling out the form. Here’s what you’ll need to provide:
    • Your Emirates ID number.
    • Choose ‘Natural Disasters’ as the certification type from the drop-down menu.
    • Select ‘Rain’ as the disaster type.
    • Locate the area where the damage occurred on the map.
    • Enter the date when the damage happened.
    • Provide your car’s plate number, plate source, category, and code.
    • Enter your email address.
    • Specify ‘motor insurance’ as the purpose.
    • Describe the damage briefly in a few words.
  4. Upload pictures showing the vehicle damage. The file format should be PDF, gif, jpg, jpeg, or png.
  5. After completing the application, pay the service fee for the certificate and submit the request.
  6. You’ll receive a transaction number via SMS and email, which you can use to track the status of your certificate.

Cost and Approval Time for the TWIMC certificate:


  • Dh75 for the certificate
  • Dh20 for knowledge and innovation fees Total: Dh95

Approval Time:

Dubai Police states that it will take two business days to issue the certificate. Once approved, you’ll receive the certificate and receipt via your registered email address.

Dubai Police’s new online system shows they’re focused on making things easier for people and using new technology. By cutting down on paperwork and long waits, they’re helping out drivers and showing how modern ideas can make a difference in tough situations.


Human Resource professional and writer.

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